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Keynote
Speakers
Note:
only 280 seats available for keynote sessions....first 280
to register get them!
Dr.
Colin Ware (author of Information Visualization)
Dr. Deborah J. Mayhew (pioneer in usability, author of
The Usability Engineering Lifecycle)
Published
Experts
Margaret
Driscoll (web-based training)
Timothy Garrand (writing for interactive and multimedia)
David Locke (RoboHELP)
Joel
Sklar (web design, cascading style sheets)
Vendors
Certified Experts
Bernard
Aschwanden (FrameMaker, Acrobat Exchange, Quadralay
WebWorks Publisher)
Norris
Learnard (pioneer in structured information)
Neil Perlin (ForeHelp,
XML)
Technology
and Methodology Experts
James
Currie (web technologies)
Michael Doyle (HTML
and the World Wide Web)
Donna Dunn (Adobe Systems)
Hans
Fenstermacher (effective writing for international delivery)
Susan Holbert (indexing
for online)
Pamela Kostur (web-based
training expert)
Debra Murphy (instructional
design expert)
Steve Murphy (structured
information and writing project management)
Grant Communications (web design
group)
Management
& Executive Coach
Doris
Kovic (principal of Leading Insight)
Keynote
Speakers
Dr.
Colin Ware
 ...author of Information Visualization, Director of the Data Visualization
Research Lab, University of New Hampshire
Dr. Colin
Ware, author of the book Information Visualization: Perception
for Design, takes the "visual" in visualization very seriously.
As a Professor in the Computer Science Department and Director
of the Data Visualization Research Laboratory at the University
of New Hampshire, Dr. Ware's career combines a long-standing
interest in the intersection of computer science with the
psychology of perception.
 In
addition to his book, Dr. Ware has published more than 90 articles in scientific
and technical journals and at leading conferences relating to the use of color,
texture, motion, and 3-D displays in information visualization. His approach is
always to combine theory with practice, and his publications range from rigorously
scientific contributions in the Journal of Physiology and Vision Research to applications-oriented
articles in ACM SIGCHI, Transactions on Graphics, and IEEE Transactions on Systems,
Man and Cybernetics.
In addition
to writing and directing research, Dr. Ware also likes to
build useful visualization systems. He has been developing
3-D interactive visualization systems for about 12 years.
He directed the development of the NestedVision3D system for
visualizing very large networks of information, and has been
instrumental in the creation of two spin-off visualization
companies: Interactive Visualization Systems Inc., makers
of visualization software for advanced Ocean mapping applications;
and NVision Software Systems Inc., providers of visualization
tools to enhance the understanding of large highly interconnected
data sets.
Dr. Ware
has advanced degrees in both computer science (MMath, Waterloo)
and in the psychology of perception (PhD,Toronto).
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Dr.
Deborah J. Mayhew
 ...pioneer in usability, author of several usability books including
The Usability Engineering Lifecycle
Dr. Deborah
J. Mayhew is an internationally recognized author, teacher,
speaker, and consultant on software user interface design
and usability engineering. With over 20 years in the field
of usability engineering, Dr. Mayhew has consulted with large
corporations around the globe on the design of computing products
from mainframe computers to software GUIs.
 A pioneer in computer usability, Dr. Mayhew taught some of the earliest
university courses in the nation on user interface design and usability engineering.
Dr. Mayhew has authored several published books including The Usability Engineering
Lifecycle, Cost-Justifying Usability, and Principles and Guidelines in Software
User-Interface Design. Dr. Mayhew holds a Ph.D. in Cognitive Psychology from Tufts
University.
In her
keynote address Dr. Mayhew will present an interactive and
entertaining crash course in human cognition, aimed at introducing
documentation and training professionals to the underlying,
general, media-independent principles of human information
processing.
Note:
Dr. Mayhew will offer a 2-day post-conference course April
11-12 titled Principles and Guidelines for Software User Interface
Design of GUI and Web Applications.
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Published
Experts
 Margaret
Driscoll
...web-based
training expert
Dr. Margaret
Driscoll is the author of the book Web-Based Training
from Jossey-Bass. She is also the Director of Strategic Ventures
on the Lotus/IBM MindSpan Team. Prior to joining Lotus/IBM,
she was the Director of the Instructional Design Program at
the University of Massachusetts Boston.
She is
also a featured speaker at national training events. Her work
has appeared in the Journal of Performance Improvement and
Training and Development Magazine, as well as many others.
Her monthly online design column is published in Inside Technology
Training magazine.
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 Timothy
Garrand
...expert
in writing for interactive and multimedia
Dr. Timothy
Garrand is the author of the book and CD-ROM Writing for Multimedia
and the World Wide Web (www.interwrite.com/book). He specializes
in writing and architecture for interactive media, and has
written for print, film, video, multimedia, and the Web.
He is
a frequent lecturer on writing for multimedia at both professional
gatherings and academic settings. He is a senior Interactive
Architect at Immersant in Cambridge, Massachusetts, and holds
a Ph.D. in Communications from the University of Southern
California.
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 David
Locke
...eHelp
Certified Trainer in RoboHELP
Dr. David
Locke is Certified by eHelp as a RoboHELP trainer, and has
worked in the communications field for over 15 years as a
writer, manager, and teacher, specializing in online information
delivery systems.
David's
online projects have included reference systems and embedded
help systems for a variety of cross-industry customers, including
Coopers & Lybrand, Hewlett-Packard, Lucent Technologies,
MetLife, Symantic, US Robotics/3COM, World Bank/IMF, and many
others. David is a regular presenter at national and international
documentation and help technology conferences.
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 Joel Sklar
... Web
author and trainer, instructional design expert
Joel Sklar
is a course developer and technical trainer specializing in
HTML, XML, and web technologies. He has taught HTML and web
design to hundreds of technical professionals in the Boston
area and is the author of Principles of Web Design, published
by Course Technology.
Joel also
teaches graduate-level instructional design and web technology
courses at Northeastern University.
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Technology
and Methodology Experts
Bernard
Aschwanden
...Adobe
Certified Trainer in FrameMaker and Acrobat Exchange, and
Quadralay's WebWorks Publisher
 Bernard
Aschwanden is an Adobe Certified Expert with a solid background in technical documentation.
Over the past 15 years Bernard has helped hundreds of companies implement documentation
solutions, and has delivered Adobe products training to literally thousands of
satisfied participants. He regularly presents to the FrameMaker Users Network,
the Society for Technical Communications, and has presented on behalf of major
software manufacturers across the United States and Canada.
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James
Currie
...
internet technologies & Java expert
James
Currie is President of Currie and Associates, a laboratory
automation and consulting business based out of Bedford, NH.
James comes from a scientific background, but has fully embraced
the technical side of the internet. In addition to his consulting
practice, James teaches courses on internet technologies and
Java at New Hampshire College.
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Mike
Doyle
...HTML
and Web publishing tools trainer
An experienced
writer and teacher, Mike Doyle has been in the technical communications
industry for 15 years, delivering information on a variety
of leading-edge software technologies such as transaction
and image processing. In addition, he is the senior lecturer
in the Technical Communications Certificate program at the
University of Massachusetts-Lowell, where he has taught for
the past 15 years. Mike has over 4 years experience in developing
HTML-based information, significant given the short lifespan
of the commercially available Web (1993). As leader of the
web development group within PUBSNET called Grant Communications , Mike
has helped launch over 250 corporate sites, including Technical
Communications Corporation (www.tccsecure.com), a web site
featured on the CNBC TV show .COM, hosted by actor Mark Hamill
of Star Wars fame. Mike is a Certified Trainer for InfoAccess
HTML Transit, and teacher of courses on a variety of web development
tools including Adobe PageMill, Microsoft FrontPage, and Macromedia
DreamWeaver.
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Donna
Dunn
...Adobe
Business Development Manager for FrameMaker & Acrobat
Donna
Dunn is currently responsible for business development at
Adobe Systems for FrameMaker and Acrobat. She has been involved
in the publishing industry for over 20 years. She has been
in both technical roles as an Applications Engineer, and in
sales roles as an Account Manager and Territory Account Manager
at companies such as Xyvision, Agfa, and Frame Technology.
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Hans
Fenstermacher
...President
of ArchiText, expert in effective writing for international
delivery
Hans Fenstermacher
is President and founder of ArchiText Inc., a documentation
and translation company. ArchiText® provides comprehensive
documentation and language services in many languages for
many clients throughout the United States. Born in Germany,
Hans speaks six languages fluently and holds degrees from
Princeton University and the Fletcher School of Law and Diplomacy.
His 20-year career in the language and documentation industries
led him to create ArchiText's ABREVESM process, a unique English
authoring and editing system designed to improve text quality
and reduce translation costs substantially by streamlining
materials before they are ever translated. Hans writes articles
and speaks on this and other topics, and offers in-depth training
seminars on ABREVE techniques for writers.
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Susan
Holbert
...expert
in indexing
Susan
Holbert has been an indexing consultant for seventeen years.
She has indexed more than one hundred books and manuals, ranging
from a programming textbook to the autobiography of Rosalynn
Carter. She has worked for the U.S. and Massachusetts government,
as well as for numerous technology and business firms, including
Sun Microsystems, Ortho Diagnostics, and American Management
Association. As a long-term indexing consultant to Lotus Development
Corp., she wrote the Indexing chapter of the Lotus Style Guide.
Susan has created two very popular indexing seminars, Basic
Indexing Skills and How to Index User Manuals and On-Line
Help, in addition to helping design an indexing software program,
wINDEX. She has served on the Board of Directors of the Society
for Documentation Professionals and the Freelance Editorial
Association. She received a BA from Wellesley College.
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Pamela
Kostur
...web-based
training expert
Pamela
is a Senior Consultant with The Rockley Group, and has more
than 13 years experience developing various types of user
material. Pamela has extensive experience designing and creating
online materials including intranet, Internet, and web-based
training. She has written and presented papers and workshops
on a number of topics related to writing and information development,
including web-based training, usability, information analysis
and design, structured writing, editorial techniques, and
intranet development. Pamela is a Senior Member of the Society
for Technical Communication. Pamela has been with The Rockley
Group since the summer of 1998. Before joining The Rockley
Group, Pamela was the Communication Manager for SaskTel Mobility
in Regina, Saskatchewan (Canada).
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Norris
Learnard
...pioneer
in structured writing
Norris
Learnard believes that most corporate communications suffer
from the same fatal flaw: they're written using the paragraph.
As one of the pioneers in the development of structured writing
methodologies, Norris worked closely with Bob Horn in the
early 1980s to bring the information mapping methodology to
corporate communications. Now, he has rolled out his 1990s
methodology that incorporates the most recent research involving
how people use and retain information. Norris' method emphasizes
information analysis from the reader's perspective, and presents
that information in a readable, structured, user-friendly
format.
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Debra
Murphy
......instructional
design and usability expert
Debra
Murphy brings over 17 years of diverse experience as an instructional
designer, usability consultant, and information analyst. Her
most recent major clients include FleetBoston, John Hancock,
Dupont Chemical, Information Mapping Inc., Ford Motor Company,
and Compaq. Debra graduated from Wellesley College in 1981
with a degree in Cognitive Psychology, and Boston University's
graduate
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Steve
Murphy
...expert
in structured writing & project management
Steve
Murphy has almost 20 years experience as a project leader,
consultant, and publications training manager, and is certified
by the Corporate Standard. Before starting his own training
and consulting firm, Steve was Executive Director at PUBSNET,
and Director of Operations for Consulting and Seminar Services
for Information Mapping, Inc. before that. Steve has substantial
cross-industry experience, having provided documentation and
training solutions in industries from Financial Services and
High Technology to Health Care and Petrochemicals. Steve has
delivered a variety of papers at national STC conferences.
Steve holds an M.B.A. (Rivier College, 1988).
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Neil
Perlin
...ForeHelp
Authorized trainer, expert in XML & wireless technologies
Neil Perlin,
owner and principal consultant of Hyper/Word Services, entered
technical writing in 1979, began creating online documentation
in 1985, and is now an internationally recognized expert in
Windows Help and online documentation design and development.
He has
been providing online documentation training for six years,
and is a popular speaker at various computer user groups and
STC conferences.
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Grant Communications LLC Web Designers Group
Grant Communications is a graphics design group and sister company
to PUBSNET that has made the successful transition from traditional
graphics design to a full-fledged web design group. The company
has engineered over 200 corporate web sites ranging from business-to-business
sites to retail e-commerce sites such as Laser Science, IBIS
Technology, Labsphere, Hammer Technologies, Mack Technologies,
and many others (see their work at http://www.web-print-design.com/testimonials.htm).
The company will be represented by their Director of Programming
Rob Musgrove, Director of Art Brian Sullivan, and Vice President
of Operations Peter Grant.
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Management
& Executive Coach Doris Kovic
...founder
of Leading Insight
 Doris
Kovic, founder of Leading Insight, brings a proven track record of international
business experience to her consulting practice. She has been coaching professionals
for over 10 years, focusing her company on working with individuals and teams
in high technology. She is a graduate of Corporate Coach University and a member
of the International Coach Federation and the American Society for Training &
Development.
Doris
has worked successfully in large corporations and start-ups.
By combining her business knowledge and coaching skills, she
helps her clients gain the insight and competencies they need
to be more effective. Her clients have included Compaq, IBM,
Oracle, Siebel, and Sun Microsystems as well as numerous start-up
operations in high tech.
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